All our Products are designed by us in Europe and manufactured in China on selected manufactures and factories. We regularly pick samples to ensure that the production quality is consistent! Moist importantly we use our products for our cat`s and dog`s on a daily basis!
Our products are sold for a very affordable price with very low margins, this is possible as we ship directly from the factory, so depending on the country you live in, your order will reach you within 7 to 30 Business days.
While we certain that most of our customers love our products, if you really do not like it, we offer a worry free 30 day money back guarantee, so you purchase with us is absolute worry free.
None, 0, nada! We ship all our products for free and world-wide!
While as every business which sells physical goods, we are experiencing some issues with shipping currently, our Team is fully operational and working from home remote, to ensure the health and safety of our staff!
Yes, we can fulfill orders currently with no problem, but are limited to current available stock - so hurry to get your LucyPaws™ product of your choice secured!
Yes, we still ship orders on a daily basis, but to be fully transparent, shipments take currently much longer then usual.
Due to the fact that most smaller parcels are usually carried from passenger planes as additional freight, these flights are now much rarer and also cargo flights are much less then before the Covid-19 crisis. This causes in Logistic centres backlogs of shipments and as every business which ships internationally, we are also effected by that.
In additon many countries keep packages for several days before they process them to make sure there is no possible infection due to shipments, which adds to the time but is highly welcomed!
Rest assured your LucyPaws™ order will arrive, just much later as usual, which unfortuantely is totally out of our hands or influence.
As mentioned above, due to the Covid-19 Crisis, flights are scarce and logistic and shipping companies have huge backlogs, so goods are often stuck queuing for their shipping and many countries also quarantine incoming shipments for a certain amount of days for security reasons.
This all adds massive to the normal shipping time and can even double the shipping time currently.
While this is fully out of our hand and effects all businesses, please be patient, rest assured your LucyPaws™ order will arrive - please have patience!